Refund policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last piece.

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In order to exercise your right of withdrawal, you must inform us (Shochiku Online, Heesen Str. 70, 40549 Düsseldorf, phone: +49 (0) 211-53672088, e-mail: online@japanfoodexpress.de) by means of a clear Declaration (e.g. a letter sent by post, email) of your decision to withdraw from this contract. If you make use of this option, we will send you a confirmation of receipt of such a revocation on our website immediately (e.g. by email).

To meet the revocation period, it is sufficient for you to send the notification about exercising the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will have you all the payments that we have received from You have received, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), to be repaid immediately and at the latest within fourteen days from the date who received the notification of your revocation of this contract. For this repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged fees for this repayment.

We can refuse the repayment until we have received the goods back or until you have provided evidence that you have received the goods returned, whichever is earlier.

You have the goods immediately and in any case no later than fourteen days from the day on which you informed us of the revocation notify this contract, send it back to us or hand it over. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods. < / p>

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

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Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded.

Language
German
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